At Ruelle Explorer, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help!
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
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To initiate a return, please contact us at [email protected] with your order number and reason for the return.
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Once your return request is approved, we will arrange for a pickup or ask you to send the item to a specified return address.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5 to 7 business days.
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Refunds are issued via your original payment method where possible or through alternate means as agreed (e.g., cash return for Cash on Delivery).
Exchanges
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We only replace items if they are defective, damaged, or you received the wrong item.
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If you need to exchange your item, please contact us within 7 days of delivery.
Return Shipping Costs
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If the return is due to our error (e.g., wrong or defective item), we will bear the return shipping cost.
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If the return is for other reasons (e.g., change of mind), you will be responsible for the return shipping costs.
Contact Us
For all returns and refunds, email us at: [email protected]