We are proud to ship worldwide and bring Ruelle Explorer gear to adventurers everywhere!
Order Processing
All orders are processed within 1-2 business days.
You will receive a confirmation email once your order has been shipped, including tracking details if available.
Shipping Methods
We offer reliable shipping through trusted delivery partners to ensure your order arrives safely.
Shipping charges are calculated at checkout based on your location and order size.
Order Tracking
Once shipped, you’ll receive an email with your tracking number to monitor your delivery in real time.
If you do not receive tracking information within 3 business days, please contact us at [email protected].
Damaged or Lost Items
If your item is damaged upon arrival or has not been received within the expected timeframe, contact us immediately. We’ll work to resolve the issue as quickly as possible.
Customer Support
Have questions about your shipment? We’re here to help: [email protected]